Solved: Nordstrom-exceptional customer service-brand loyalty, Marketing Management

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Nordstrom-exceptional customer service-brand loyalty

I need assistance with the attached case study (Nordstrom).

Questions: Reponses to these questions should be at least 400 words.

Question 1: How else can Nordstrom continue to provide exceptional customer service and increase brand loyalty?

Question 2: What are Nordstroms greatest risks, and who are its biggest competitors?

Reference: Kotler, P., & Keller, K. L. (2012). Marketing management (14th ed.). Upper Saddle River, NJ: Prentice Hall.

Attachment:- Nordstrom case study.rar

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Marketing Management: Nordstrom-exceptional customer service-brand loyalty

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