Solved: Nordstrom case study-customer service and brand loyalty, Marketing Management

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Nordstrom case study-customer service and brand loyalty

Problem:

On the basis of the Nordstrom Case Study: Customer Service and Brand Loyalty. Respond to the following questions:

Question 1. How else can Nordstrom continue to provide exceptional customer service and increase brand loyalty?

Question 2. What are Nordstrom's greatest risks, and who are its biggest competitors?

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Marketing Management: Nordstrom case study-customer service and brand loyalty

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