1. Do you think Silvio was the right choice for general manager of Schindler's India operations? Why? Why not?
2. As Luc Bonnard how would you evaluate Silvio's first seven months as general manager of the Indian company? What advice would you offer?
3. What advice would you give Silvio regarding his decision on the nonstandard glass wall elevator that has been ordered?
4. How should he deal with the challenges he is facing over transfer prices and limited technical cooperation from the European plants?