Assessment Brief:
The instructor will form groups of 3-4 students. The groups will be given a topic from the list below within business communication to research and prepare a formal-style report.
- Communication breakdowns
- Cross-cultural (actors that impact business communication
- Non-verbal communication and its importance
- Multinational businesses and virtual teams
- Conflict and communication
- Gender communication in the workplace
- Collaboration and the workplace
- Business ethics
- Relationship between leadership and good communication
- Social media impact and business success
- Globalisation and impact on developing countries
The groups will work collaboratively to create the report considering the structure and formal requirements of the final work. Each member of the group should be assigned a section of the report to write on their own. In this sense, each group member should write minimum 1000 words per assigned piece as he/she will be presenting later on his/her individual contribution as well as the overall report.
Table of Contents
Title Page
Executive Summary
1. Introduction
1.1. Background
1.3. Scope
2. Causes of Conflict in the Workplace
2.1. Sullying, Harassment & Discrimination
2.2. Cultural Conflict
2.3. Cross Generational Conflict
3. Effective Communication In the Workplace
3.1. Verbal Communication
3.2. Nonverbal Communication
3.3. Written Communication
4. Applying Communication to Solve Conflict
9.1. Conflict Resolution Communication
4.2. Management Intervention
4.3. Mediation
5. Conclusion.
Reference List