NewLearning Pty Ltd develops online learning courses for clients in the Asia-Pacific region and specialises in the development of courses for supervisor development. The courses are tailor-made to meet client’s needs and specifications.
Management at NewLearning has decided to introduce a performance management system to reinforce the company’s goal of providing quality, innovative products in a timely and cost-efficient manner. The initial focus of the performance management system will be the product developers who are engaged in course specification, curriculum development and course design.
Please respond to each of the following questions in relation to the above case:
(a) What form of performance management system would you introduce for the product developers to help reinforce the company’s goals?
(b) What aspects would you be assessing through the performance management system?
(c) How would you go about evaluating the performance management system once it has been introduced?