Assignment Task:
To: IT Help Desk
Subject: Need help having an issue with my Laptop computer.
My laptop becomes very slow. Sometimes it hangs so badly then I have to wait a long until it looks starts responding. When I restart it looks a little better but sooner or later it starts having the same issue again and again. It is frustrating while working in my office. I recently bought this laptop six months ago. There are not any changes that occurred except updates since I bought this laptop I am using Windows 10 and the laptop I am using is HP Pavillion360.
Thanks!
Respond to the email as if you are an IT professional working at a help desk.
If you are having issues troubleshooting the user/system error because you do not have enough information, ask the user clarifying questions. Consider the following:
- What important information do I need to know in order to troubleshoot the user/system error?
- Did the initial post provide me with enough information to identify the probable cause and to implement the fix?
If you believe that you have enough information, state your hypothesis concerning the issue's cause in the email response.