An example of a metric from the process component of the balanced scorecard:
Customer satisfaction index
Procurement lead times
Margin
Training hours per employee
None of the above
An example of a metric from the financial component of the balanced scorecard:
Customer satisfaction index
Procurement lead times
Margin
Training hours per employee
None of the above
An example of a metric from the employee and innovation component of the balanced scorecard:
Customer satisfaction index
Procurement lead times
Margin
Training hours per employee
None of the above
An example of a metric from the customer component of the balanced scorecard:
Customer satisfaction index
Procurement lead times
Margin
Training hours per employee
None of the above