Name the seven tools of quality that are typically used in


1. Name the seven tools of quality that are typically used in a manufacturing process. Could all of these tools be applied to service operations? Suggest some possible service operations scenarios wherein we could apply all/some of these tools.

2. List and explain the five steps of the DMAIC process.

3. List and define the five ways to change supply chain structure.

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Operation Management: Name the seven tools of quality that are typically used in
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