Problem: In relation to 'human resource planning':
a) Correctly name TWO steps in the overall process of 'human resource planning.'
b) Correctly name and briefly explain TWO specific strategies (or courses of action) an organization can take to deal with a 'human resource shortage', other than 'hiring more workers.'
c) Correctly name TWO specific strategies (or courses of action) an organization can take to deal with a 'human resource surplus', other than 'termination' or 'layoff.'