Discussion
1. Models of Organizational Performance
Suggest ways performance measurements might be used by a company or an organization to evaluate its customer satisfaction.
Provide at least two examples of quality indicators that the company may opt to measure and defend its cause-and-effect linkage between the key measures of performance.
2. Operations Strategy
Choose two service companies that you are familiar with such as Facebook, eBay, and UPS, and apply them to Hill's Strategy Development Framework.
For each company you chose in Part 1 of this discussion, compare and contrast each sector of the framework and determine which key area(s) provides a competitive advantage. Provide at least two examples to support your position.