Assignment:"Dell, Inc." Interview based Case Study
Learning Outcomes:
- Utilize the business process flow concept to represent and analyze the economic activities of service or manufacturing organizations.
o Explain what is meant by the term 'business process'.
o Describe the four types of process used to produce goods and services.
Instructions:
1. Play the media associated with the case.
Video - Ceo Interview by Arun Korath (Youtube)
2. Attempt all the Case study questions.
Q. Create a business process for "Dell, Inc." and explain how processes are designed and managed, using by all given below points:
1. WHAT IS A PROCESS?
- What is a process in general?
2. PROCESSES: How did dell produce its products?
- Is it in response to the customer order if yes then is it
o Customer made to order
o Standard make to stock
- Is dell forecasting the demand
3. PRODUCTION PROCESSES:
- Identify and Explain the four principal types of process used to produce goods and services at Dell
4. PROCESS DESIGN:
- Discuss how processes are created within organizations.
- Discuss how Dell creates its processes at a high level and then discuss process design activities in more detail.
5. PROCESS ANALYSIS AND IMPROVEMENT:
- DELL,inc. improves its business processes continuously. Discuss why this should be so.
Attachment:- Video clip.rar