1. Metrics are used to measure improvements in supply chain management. What are the benefits of tracking metrics? How often should they be calculated and recorded? Does it depend on the industry? Does it depend on the competitive environment? Why?
2. What are potential sources of risk in Fitter's supply chain? How should Fitter prepare to minimize these risks. Research this topic on the Internet, and use examples to support your reasoning.
3. Compare customer relationship management and supply chain management. How are they similar? How are they different? In which functional areas do they have the most impact? In answering, consider the kinds of technologies used in each.