Question 1:
(a) Communication in business organizations is indispensable to transfer information from one level to another and the effectiveness of management largely depends on it. It comprises all day-to-day exchange of information within the organization and with outside stakeholders.
(i) Describe and illustrate out the major kinds of communication networks that exist in organizations.
(ii) Discuss and illustrate out each element it comprises and highlight their respective purposes, disadvantages and advantages.
(b) (i) Describe the three (3) methods of communication at the workplace and the principal advantages and disadvantages of each medium.
(ii) Illustrate out the emerging role and impacts that Information Technology has had on communication techniques.
Question 2:
(a) Interpersonal skills are fundamental for interacting with people individually and in groups and developing such skills contribute to communication effectiveness in organization.
(i) Illustrate out the term interpersonal skills;
(ii) What according to you are the core interpersonal skills managers or workers need to obtain for maintaining a positive communication climate at the workplace?
(b) (i) Illustrate out the term ‘organisation culture’;
(ii) Outline the practices firms generally adopt to maintain a strong culture in organization.
Question 3:
(a) Illustrate out the functions performed by a team in organisation?
(b) The processes which take place in a team while it is working together (i.e. interaction, task & maintenance functions, group cohesion, norms and values) are frequently overlooked although these play a very significant role in making the team more effective. Describe.
(i) The above processes; and
(ii) Discuss and describe how management as well as the team leader have a very significant role to play to render the team more effective.
Question 4:
(a) Illustrate out the differentials between high context and low context cultures by highlighting the characteristics of each of them.
(b) What are the factors which managers operating in international environments need to consider enhancing communication effectiveness across cultures?