Methods for understanding the customers
Problem: Customers have many different wants, needs, and expectations. Should a tire store and a gourmet restaurant use the same methods for understanding their customers? How may their methods differ?
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Describe the quantitative mental model to be used in support of an operational, ethical, legal, or managerial issue.
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Should a tire store and a gourmet restaurant use the same methods for understanding their customers? How may their methods differ?
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One of your best customers intently abusing two of your most valuable employees. What steps do you take to protect your staff members?
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