Question 1: Messages denying credit are different from other types of bad-news messages in that they
Question 2: A mail order supplier has received an order for an item that would be unsuitable for the customer's needs. The supplier should:
Question 3: If bad news appears in the first sentence of a message, the
Question 4: Delnisha, a customer service representative for the manufacturer of Marathon brand faucets, receives a large order from a small contractor. Which of the following is the BEST way for Delnisha to begin a letter saying the company does not sell directly to end users?
Question 5: Greg Komuro often delivers messages to clients in which he must convey negative ideas. Which of the following techniques could Greg use to subordinate bad news?
Question 6: Your employer asked you to compose a message to be sent to all job applicants who were not selected for an available sales representative position. You should
Question 7 Which of the following is the BEST negative reply to a request for a favor?
Question 8: What is the correct order for the inductive writing sequence?
Question 9: When writing a message offering constructive criticism, one's primary consideration should be
Question 10: Your department hired a strategic planning consultant to restructure the workforce. However, you believe that the consultant added no value to the company and simply played back what you wanted to hear. You must write a letter to the president of the consulting company to discuss your dissatisfaction. Which of the following is the BEST approach to your letter?