Measuring performance using multiple dimensions


Assignment task:

Company: Warner Brothers Discovery

Have the company's strategies resulted in success, measuring performance using multiple dimensions:

Quantitative metrics such as accounting profitability and financial returns to capital, shareholder value creation, and economic value creation

Qualitative metrics as available, such as customer loyalty, repeat business and customer satisfaction, innovation performance, patents, employee satisfaction, productivity and quality, societal impact and progress on corporate social responsibility (CSR) goals, and environmental outcomes (e.g., carbon emissions reduction, sustainability)

Balanced Scorecard and Triple Bottom Line

Consider how well the company's actual strategies are working from a functional perspective, such as the firm's manufacturing, marketing, supply chain, innovation, and partnering strategies. What are the firm's international, social responsibility, and sustainability strategies? Digital, brick and mortar strategies? Technology strategy? To what extent does the firm understand it is part of an ecosystem? How is it evolving?

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