The four perspectives in the balanced scorecard are
(1) financial,
(2) customer,
(3) internal process, and
(4) learning and growth.
Match each of the following objectives with the perspective it is most likely associated with:
(a) Plant capacity utilization.
(b) Employee work days missed due to injury.
(c) Return on assets.
(d) Brand recognition.
|
Perspective |
|
Objectives |
| (1) |
|
Financial |
|
 Brand RecognitionEmployee Work Days Missed Due to InjuryPlant Capacity UtilizationReturn on Assets |
| (2) |
|
Customer |
|
Return on AssetsPlant Capacity UtilizationEmployee Work Days Missed Due to InjuryBrand Recognition |
| (3) |
|
Internal process |
|
Plant Capacity UtilizationEmployee Work Days Missed Due to InjuryReturn on AssetsBrand Recognition |
| (4) |
|
Learning and growth |
|
Plant Capacity UtilizationReturn on AssetsBrand RecognitionEmployee Work Days Missed Due to Injury |