Assignment Problem: Performance Management
Using your job description, map out 5-6 performance factors/dimensions you will use to evaluate the employee. Under each factor write a (brief) explanation as WHY this factor is critically important to your organization and therefore why it will be evaluated.
From the 5-6 factors/dimensions, identify 2 performance dimensions that are important to successful job performance.
Under those 2 dimensions identify 3 measurable attributes. For each attribute identify behaviors that determine exceptional, average, and poor performance.
Below is a very brief example of how to unpack the assignment:
Customer Service (performance dimension) This is important because it enables our company to build customer loyalty through excellent service and providing the correct information.
Product Knowledge:
Reads product literature within one week of arrival and shares accurate information with customers. Meets with product representatives during sales calls and engages the representative in helping them understand the full function of the product. Speaks confidently to customers about products and is able to answer questions. Coworkers seek assistance and knowledge from this employee.
Has a general idea about most products and usually provides information. Reads some literature when asked. Relies on information from customers, which may not always be accurate. Has preferred brands and products that seem to be favored. Will more likely sell a high-margin item than a lower-margin item, even if the lower would better meet customer needs?
Shows little interest. Doesn't read product literature or correctly respond to customer questions. Disputes information with coworkers and customers but does not have facts to support. Often asks coworkers about products, rather than seeking out information from sales reps or product literature. Has on occasion broken an item due to improper use.
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Attachment:- Performance Management.zip