A) Which of the following is a major factor that distinguishes service design and development from manufacturing design and development?
• The service package has the same legal protection available to manufactured goods.
• Manufacturing is far more capital intensive than services.
• The service process and service product can be developed independently.
• The service package is the major output of the development process.
B) In a Gantt chart the vertical axis represents which of the following?
• Time
• Revenue
• Tasks
• Cost
C) A project can be segmented into which of the following?
• Events
• Sub-jobs
• Work packages
• Success markers