1. Managers should be alert to key symptoms of excessive stress in themselves and their employees. Which of the following is a key stress symptom?
a. Changes from punctuality to tardiness
b. Changes from diligent work to careless work
c. Changes from a positive attitude to a negative attitude
d. Changes from cooperation to hostility
2. __________individuals prefer routine and order, and emphasize well-defined details in gathering information; they would rather work with known facts than look for possibilities.
a. Thinking-type
b. Feeling-type
c. Intuitive-type
d. Sensation-type
e. Cognitive-type