1. Managers can seek out service-minded staff by hiring those job applicants who:
a. Appear enthusiastic during the interview process b. Have the most educational experience c. Effectively answer open-ended questions about hypothetical service situations d. Have the most work experience.
2. In your own words, define management and leadership. What do you feel are the differences between the two terms?
3. How could you be an advocate for your profession as a healthcare administrator?" Word minimum 150