Question 1: Kotter and Schlesinger recognize four main reasons why people resist change. Review each of the four reasons.
Question 2: Describe one motivational theory that is of particular value when change is taking place. Describe the rationale for the choice you make.
Question 3: Describe the four psychological reactions when people experience change.
Question 4: Describe any four steps which the change manager can take to help maintain control during the transition state.
Question 5: It is recommended that the Balanced Score Card (BSC) gives a template which can be used to give the information that change managers require to monitor and review the effects of their interventions. By using an illustration, describe the four categories of the BSC.
Question 6: Assess the key schools of thought when considering individual change.
Question 7:
a) Why is Gareth Morgan’s work on organizational metaphors a good starting point for understanding the different beliefs and suppositions about change?
b) Evaluate two of Morgan’s organizational metaphors.
Question 8: By using Gareth Morgan’s organizational metaphors what would be the leader’s role for each of the metaphors?