Malcolm faced resistance from the team most likely because, Operation Management

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Malcolm faced resistance from the team most likely because

1. Malcolm faced resistance from the team most likely because he did NOT utilize which of the following influence tactics?

Rational persuasion

Legitimatizing

Referent

Pressure

Coercive

2. Instead of only meeting the goals of upper management, Malcolm also could have tried to meet the goals of his team members. This is known as ______ leadership.

empowering

transactional

servant

passive

laissez-faire

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Operation Management: Malcolm faced resistance from the team most likely because

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