You're the HR manager for upscale retail store which sells clothing, shoes, handbags, and other accessories. Due to the economic downturn, the company has experienced the significant reduction in earnings, resulting in the layoff of a number of retail sales associates. Business seems to be rebounding, but you're concerned regarding the performance of retail sales staff. The CEO has requested that you recommend manners to raise sales and customer service. You thinks that implementing performance management system might help modify employee behavior and enhance results.
Write down a six to eight (6-8) page paper in which you:
1. Make a job description for retail sales associate, which comprises the most significant components necessary to explain the job both internally and externally.
2. Make an organizational behavior modification (OBM) plan to explain three (3) key behaviors which are needed for successful job performance as a retail sales associate. Suggest the significant manners that your plan will benefit the organization.
3. Specify two (2) manners that you would measure whether current employees exhibit the key job performance behaviors. Propose two (2) techniques that you could use to inform employees of new performance standards.
4. Outline the plan with two (2) techniques of providing feedback to employees. Include the frequency with which the feedback will be provided. Propose two (2) actions company leaders should take to reinforce positive employee behaviors.
5. Examine at least three (3) key legal and ethical issues that could potentially impact the performance management system. Support your response with specific examples of the identified issues' possible effects on the performance management system.
6. Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.