Assignment Task:
You are a business analyst in PSA International Pte Ltd, Your company seeks to enhance its operational efficiency and customer satisfaction by implementing digitalisation technologies. As an internal expert in digitalisation, you have been asked to conduct a comprehensive analysis and provide recommendations for your company's digitalisation roadmap and initiatives.
Tasks:
A) Assess the current state of your company's digitalisation efforts and its position on the digitalisation maturity curve. Provide a brief overview of the relevant technologies used in the company and compare it to the industry best practices.
B) Complete a Lean Business Canvas for your company, identifying key areas of focus, potential improvements, and opportunities for value creation through a digitalisation roadmap. Discuss the potential impact of each improvement on your company's operational efficiency and customer satisfaction.
C) MAKE a swimlane process mapping diagram for one of your company's core processes, highlighting areas where digitalisation can enhance process efficiency and effectiveness. Provide recommendations for digital tools or technologies that can be used to address these improvement areas.
D) Analyse the data types shared between your company and its important stakeholders, name the stakeholders, and explain the relationship. Discuss how digitalisation can streamline data sharing, enhance data management, and strengthen stakeholder collaboration.
E) Identify and elaborate on the technologies that your company should adopt to improve its operational efficiency and customer satisfaction. Additionally, explain the data management techniques your company should use based on the new technologies, the type of data analysis techniques that will be used, and the specific KPIs your company should focus on.