Article information:
To cite this document: Tony Bendell, Roger Penson, Samantha Carr, (1995),”The quality gurus – their approaches described and considered”, Managing Service Quality, Vol. 5 Iss: 6 pp. 44 – 48
Permanent link to this document:
https://dx.doi.org/10.1108/09604529510104383
Downloaded on: 12-09-2012
Citations: This document has been cited by 4 other documents
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I. SUMMARY (200 words)
Provide a summary in your own words of the article you have been requested to read and analyze in the following space.
II. KEY LEARNING POINTS
a) What are the main points of the assigned article “TQM Gurus”? (200 words)
b) Explain the following Deming point? (150 words)
“Cease dependence on inspection to achieve quality; eliminate the need for mass inspection by building quality into the product”.
c) Explain the difference between the following two Deming’s points? (150 words)
Point: Institute training on the job.
Point: Institute a vigorous education and self-improvement program.
d) List the four types of quality costs and give three examples on each type?
(200 words)
III. CRITICAL ANALYSIS (250 words)
In your opinion, are the Gurus principles applicable in the MENA region? Why? (250 words)
IV. Practical Implications (250 words)
Based on your experience at your work place, explain how the improvement cycle can be applied?(250 words) (Notice that I’m working in government sector)