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Low-volume-high- variety service


For a high-volume/low-variety service (business-to-consumer) and for a low-volume/high- variety service (business-to-business or professional service) identify potential gaps between customer expectation and customer perception of service delivery. What strategies would you suggest these organizations utilize to close these gaps? I need to use three external references.

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Operation Management: Low-volume-high- variety service
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M

Millie

5/6/2016 9:09:24 AM

Operations can be classified according to their volume and variety of production as well as the degree of variation and visibility. Provide examples why a law firm would be classified as low volume, high variety operation
M

Millie

5/6/2016 9:06:23 AM

Operations can be classified according to their volume and variety of production as well as the degree of variation and visibility. Provide some examples why a law firm would be classified as low volume, high variety operation