Question 1: What are some of the logistics problems that might arise when supply and demand for a product are not aligned properly? What are some of the methods used to soften the effects of this imbalance?
Question 2: What are the basic types of forecasts? What are their strengths and weaknesses?
Order Management and Customer Service
Question 3: Explain the impacts of order cycle time length and variability on both buyers and sellers.
Question 4: Organizations can have three levels of involvement with respect to customer ser-vice. What are these, and what is the importance of each?
Question 5: Discuss the nature and importance of the four logistics- related elements of customer service.
Question 6: Effective management of customer service requires measurement. Discuss the nature of performance measurement in the customer service area.