logistics management technology
1. What is false regarding customer service?
A). There exist different levels of customer service
B). A minimum level is required to stay in business
C). All customers should be treated equally
D). Priorities should be made amongst customers
2. What are the four "legs" of business operations which have undergone deregulation over the past several years?
A). Transportation, financial, power, and communication.
B) Transportation, financial, power, and technology.
C). Financial, power, communication and medical.
D) Financial, power, communication and accounting.
3. Which is created when a product or service, is at a point when demanded by customers?
a. form utility
b. place utility
c. time utility
d. possession utility
4. Logistics decisions about inventory, transportation, and warehouse should relate to which of the following?
a. the globalization of business
b. the changing government infrastructure
c. structural changes in business
d. customer service requirements
5. What is an amalgam of catalogs from vendors available via the Internet within a market called?
a. electronic marketplace
b. buy-side system
c. sell-side system
d. on-line trading community
6. The expected costs of stockouts includes all of the following except:
A). Back orders
B).Lost sales
C).Warehouse staff downtime
D).Lost customers
7. The global logistics channel intermediary that supervises the movement of goods through customs and ensure that the documentation accompanying a shipment is complete and accurate is:
a. a foreign freight forwarder
b. an export packer
c. a customs house broker
d. a foreign trade specialists
8. Sharpe Cutlery, Ltd., is an English Firm that manufactures cutlery. Housewares Imports, Co.,placed an order with Sharpe for 10,000 knife sets. Sharpe shipped the knives to the Port of New Orleans. Housewares Imports will reship the knives to a South American destination and the payment of import duty is deferred. Which type of storage facility should be used? a. transit shed
b. in-transit storage
c. hold-on-dock storage
d. bonded warehouse
9. An inventory decision should consider safety stock when there is a chance of____:
a. turnover
b. over ordering
c. stockout
d. oversupply
10. In the simple EOQ model, the reorder point is:
A). the maximum amount needed for sales during the time it takes to replenish inventory
B). the minimum amount needed for sales during the time it takes to replenish inventory
C). the time necessary for a company to process an order
D). a concept required to minimize total inventory costs
11. Using the fixed order quantity model under conditions of certainty, which is the reorder point if lead time is a constant 5 days, and yearly demand is 10,000 units (assume 250 working days in the year)?
A). 100
B). 200
C). 400
D). 5,000
12. There are three practices that are generally associated with additional approaches to inventory management. Which is not one of these?
A). JIT
B. DRP
c. MRP
d. EC
13. Cyrus Production has six production plants, each located within a 45 mile circle Cyrus specializes in small volume custom production of automobile parts. Each plant's daily output is typically small, and in most cases, the outputs do not require any priority shipping arrangements. Shipping each plant's daily output by motor carrier is expensive because the items are shipped by LTL rates. If the outputs were accumulated for a TL shipment it may take as long as two weeks before a shipment can be made. Instead, the shipments are accumulated at Cyrus central warehouse into daily TL shipments. This describes which value-added role of warehousing in a logistics system?
A.) smoothing
B). contingencies
C). decoupling
D). transportation consolidation
14. Which type of warehouse stores items for producers that wish to postpone payment of taxes on the items stored?
A). field warehouse
B). private warehouse
C). federal warehouse
D). bonded warehouse
15. All are characteristics of a common carrier, except:
A serves the general public
b. is liable for loss and damage of a shipment
c. is not economically regulated
d. charges reasonable rates
16. Which determines the claim value of a damaged commodity?
a. the amount the claimant requests
b. the amount the carrier offers in an attempt to settle
c. the market value at the time of the shipment
d. the market value at destination
17. Which of the following is NOT one of the steps in the Process Model?
A). Decision to form relationship
B). Structure operating model
C). Evaluate alternatives
D). Reduce staff
18. A firm who manages the resources, capabilities, and technology of its own organization with those of complimentary service providers to deliver a comprehensive supply chain solution is called a:
A). 3PL
B). 4PL
C). 2PL
D). 1PL.
19. Which is the relationship between carrying cost and the level of inventory?
A). they are inversely proportional
B).they are directly proportional
C). both are unaffected by capacity considerations
D).under most circumstances they are unrelated.