Logan's company has a problem. For every 12 widgets it produces, one has a defect. Each widget is designed to achieve consistency in product performance, but the production has not been fixed to correct the defective widgets.
Recommend to Logan, in his role as a senior project manager and team leader, which information-gathering tools he should use to streamline the manufacturing process and how he should use them.
Note: Logan's company scenario will be used in subsequent assessments.