Problem 1: Outline two (2) different ways in which you/your organisation provide customer service. Be clear on what 'prompt' will mean in each example. Explain how you ensure that this service is delivered promptly and in accordance with organisational and legislative requirements? Note: if you are not currently in the work force please respond to this question in relation to an organisation with which you are familiar.
Problem 2: Imagine that a customer has complained about a product or service they have obtained from your organisation. Remembering to consider the organisational and legislative requirements associated with the provision of your products and services, briefly describe how you would handle a typical complaint and how you would interact sensitively with the customer
Problem 3: Give four (4) examples of unmet needs which customers may have in your organisation and suggest suitable alternative products/services? Note: if you are not currently in the work force please respond to this question in relation to an organisation/industry with which you are familiar.
Problem 4: Identify and briefly describe two (2) legislative requirements which affect the service that you deliver to your customers. You should explain how you ensure that the service you provide complies with this legislation? Note: if you are not currently in the work force please respond to this question in relation to an organisation/industry with which you are familiar.
Problem 5: In relation to typical workplace organisational policies and procedures, identify the five (5) points that are most relevant to customer service, and explain why they are important?