1. List three services you buy or use either mostly or exclusively on the Internet. What is the value proposition for each using this channel versus alternative channels?
2. What are cross-functional business processes? provide and explain two examples of typical business processes found in retailers like hyperone. explain whether the business processes you have identified are cross functional or not.
3. Has social media changed how you interact with businesses? If so, how?
If you were the CIO of a company, how might you use social media to help achieve competitive advantage?