Question 1. Which of the following statements about literacy is true?
About five percent of the North American workforce is functionally illiterate.
The main reason that employers need to upgrade new employees in literacy skills is that most new employees do not finish high school.
In the training of literacy skills it is always best to use an outside consultant so employees will not feel embarrassed.
Graduates from high school often require remedial skills training]
Question 2. Which of the following statements is true?
The turnover of women in salaried jobs is about four times that of men.
The turnover of women is double that of men.
In the SBI case, it was clear to George Schaffer that Ms. Conner was not one of the best of the new hires.
Openness to dissimilarity is a concept that suggests we are all highly likely to rate those who are similar to us lower than those who are not.
Question 3. An important decisional role for a manager is:
leader.
spokesperson.
entrepreneur.
liaison.
Question 4. The SBI case at the beginning of Chapter 10 where the women were treated so differently than the men, took place in
1950's.
1960's.
1990's.
it did not take place; it was made up to make a point.
Question 5. For the executive job rotation means
working in different departments of the organization
going to a subsidiary supplier for a while
being coached
it does not take place; job rotation is for managers and below
Question 6. The "quid pro quo" type of sexual harassment involves
using profanity in front of the opposite sex.
unwanted touching by another employee.
an offer of some job perks by a supervisor in exchange for sexual favors
both A & B.
all of the above.
Question 7. For a market leader the technology tends to be _____and the design _____.
non routine; organic
decentralized; non routine
routine; mechanistic
high tech; unstructured
Question 8. ________ are qualities of the manager as a person.
Technical knowledge and skills
KSAs
Personal traits
Value creation skills
Interpersonal knowledge and skills
Question 9. A _____ style is characterized by friendliness, empathy, and concern for meeting employees' needs.
employee oriented
supportive
participative
directive
achievement
Question 10. Advantages of teamwork include
increased productivity.
improved job satisfaction.
lower absenteeism.
both A & B.
all of the above.
Question 11. Identify and describe the 5 dimensions of culture according to Hofstede.
Question 12. List the three reasons, and a short explanation of each, why management development is an important focus