Question 1: As a manager at Bay Station Healthcare System, you learn that your employer plans to transition from a paper record to an electronic health record (EHR). The senior executive team anticipates that there will be some risk associated with the implementation of an electronic health record. While discussing these risks, it was identified that the following risks would be prevalent during the change process:
a. Decrease in turn-around time for medical record requests due to learning curve
b. Incomplete documentation from physicians and support staff
c. Maintaining the confidentiality, privacy and security of patients
d. Increase in capital costs for the healthcare facility
e. Insufficient return on investment of EMR system
f. Increased costs to patients for healthcare services
g. Decrease in efficiency and effectiveness during rollout
h. Downtime due to system maintenance
Question 2: List the steps in the Enterprise Risk Management (ERM) Process.