Discussion Post
• What is the most appropriate rationale for implementing TQM? Provide a short example
• Explain how Five-S can help an organization in pursuit of TQM. Provide a short example.
• Why is human error often an incomplete root cause? Provide a short example.
• Assume that you are siding with the VP of operations. List the arguments for implementing TQM.
• What approach would you use to get the operation back to normal?
• How does this case illustrate the need to constantly review the status quo and ask "Why?"
The response should include a reference list. One-inch margins, Using Times New Roman 12 pnt font, double-space and APA style of writing and citations.