Problem
A. Regardless as to whether the medical records are electronic or paper, why does the record need to be viewed prior to the patient arriving for their appointment?
B. You have just retrieved the phone messages form the answering service/ answering machine. List three actions to be taken with the messages.
C. When greeting a patient, you should never address them by name or personalize the greeting. True or False
D. When does a sign-in sheet or patient log violate privacy rules?
E. What is Red Flag rule? Does it still apply to medical offices?
F. It is important to update a patient's insurance information at EVERY visit. True or False
G. List three strategies for processing patients with special needs.
H. List three reasons why written patient instructions are beneficial. Give two examples of information that might require the written format.
I. Why is it important to have a well maintained reception area/waiting room. List two reasons.
J. List five features of a comfortable waiting area.