Article : SMS and CRM: Parallels and Opposites in their Evolution By Jonathan Velazquez and Nicole Bier
Part 1:
Summarize attached document
Part 2:
List and explain the "4 Pillars" of SMS. Assess their value in creating a "proactive and predictive" safety program.
Remember, you must have a title page, 300 word body written in 3rd person, and at least two references.