The fast food industry has been dramatically altered through IT enablement. However, IT enablement has not completely eliminated manual processes in fast food franchise restaurants such as McDonald"s, Wendy"s, and Burger King.
Required:
Using your experience in visiting fast food restaurants, answer the two questions that follow:
- List and describe four different activities that are manual parts of business processes at a restaurant such as Wendy"s.
- List and describe four different activities that are IT enabled parts of business processes at a restaurant such as Wendy"s.