Legal definition and regulations by the U.S. Bureau of the Census require properties of 500 rooms or more to be called Hotels; those of 50 rooms or less to be called Motels; and those in between to be called Motor Inns or Motor Hotels.
True or False
The ethnic distribution (Caucasians, Blacks, Asians, etc.) of the lodging industry's workforce is almost identical to the ethnic distribution of the American population.
True or False
The authors define total quality management or customer service management as an attitude that has every employee like a concierge and thinking like a manager.
True or False