Please help me in answering the few questions.
Problem 1. Where or how does one begin in making a shift to an organization focused on quality?
Problem 2. How might the leadership model presented in Kouzes and Posner be useful in making such a shift?
Problem 3. How might the leadership competency of "edge" be required during such a transition?
Thank you whomever can assist me.
Another Source: The book "Total Performance Scorecard"