1. Language is symbolic.
2. Language has semantic rules.
3. Semantic rules govern the way people assign meaning to words.
4. Relative words gain their meaning from comparison.
5. Semantic rules are more powerful than an individual's personal meaning for words.
6. Emotive words sound like statements of fact, but they're typically opinions.
7. "I " language statements may contain the word "I" more than once.
8. Studies have found that females use as much cursing or profanity as males.
9. Men talk more about sports figures and currents events than women do.
10. Men and women use language for different purposes.
11. According to the text, you can't not communicate.
12. Nonverbal communication is usually specific and clear.
13. Once you increase your awareness of nonverbal messages, you can "read' another person's nonverbal behavior accurately in most situations.
14. Nonverbal and verbal messages operate together to create messages.
15. In social transactions, the higher status person is generally the more rigid, tense-appearing one, whereas the one with lower status is usually more relaxed.
16. Gestures can be intention or unintentional.
17. Research indicates that increased use of manipulators is often a sign of discomfort.
18. In many instances, the use of touch increases liking and boots compliance.
19. Generally facing someone directly signals your interest in that person.
20. Some people are more skillful than others at accurately decoding nonverbal behavior.
21. Verbal messages have clear beginning and endings.
22. There are more nonverbal than verbal messages available to you in a communication exchange.
23. Verbal messages are more deliberate than nonverbal messages.
24. If you get within one foot of someone else in U.S. culture, you've invaded their intimate zone, according to researcher Edward T. Hall.
25. The average listener is capable of hearing speech at rates of up to 600 words per minute.
26. A good listener will always state her own opinion so the other person knows where she stands issue.
27. You should do more paraphrasing than any other type of listening.
98. Speaking has more apparent advantages than listening does.
29. We spend more time listening than any other type of communication.
30. It is possible to effectively listen all the time.
31. Listening is an innate ability. Most people become good listeners as they mature.
32. Counterfeit questions are aimed at understanding others.
33. A questioning response is not really a form of feedback.
34. You actually need to speak more than listen when you listen for information in order to get all details.
35. Of the many different elements in the listening process, hearing is the physiological dimension
36. You should rotate your styles of listening after one or two responses so that you don't become by any one style.
37. You should use styles of listening that help the other person and not worry about whether that feel comfortable to you.
38. Since all listening judgments are negative, we should avoid them at all cost.
39. When you are paraphrasing, you need to repeat what the speaker has said word for word.
40. Any healthy relationship will go through all the ten stages of Knapp's relationship maintei from initiating to terminating.
41. Small talk typically occurs during the initiating stage of an interpersonal relationship.
42. Connection vs. autonomy is one type of dialectical tension.
43. V. usual/ye remain attracted to others we believe are like us, even if they behave in an off (manner). 44. It is possible to have a wide range of satisfying relationships without have much intimacy
45. Intimacy can come from intellectual sharing alone.
46. Me Johan Window model suggests that the amount of intimacy in a relationship is deter most open persona
47. People become defensive when they perceive they are being threatened.
48. Gibb's research identified behaviors that are likely to bring about defensiveness, but it r identify any alterative behaviors that could be supportive.
49. A conflict can exist only when both parties are aware of a disagreement.
50. The win-win approach to conflict resolution is the only way to resolve a conflict.