KPI for Second Stage Implementation
These KPIs deal along with the quality of the relationship among a supplier and a user (customer). They are significant to potential customers while they request information or ask to be linked to the network. Commercial transactions among a company and a customer may be categorized as follows:
- Connection to the network - time frame;
- Price associated with the supply - tariff schedule;
- Customer query response - turn around time to pick up the phone call;
- Meter reading;
- Accuracy of estimated bills;
- Accuracy and timeliness of actual bills;
- Meter testing;
- Billing anomaly reduction and rectification; and
- Payment arrangement.