knowledge-based product should
- Have captured the tacit knowledge of one or more experts in a domain of study or practice;
- be the result of collaboration between domain specialists and information specialists;
- promote collaboration between and among users of the products and domain specialists;
- be rich in content and if possible have a wide reach within the potential user community; enable quick and easy access to information about the domain;
- be possible for users of the product to learn new skills, gain insights (or improve skills) in the domain that is targeted by the product; where possible, promote cross-cultural information access, understanding and communication; and
- continuously evolve with new inputs resulting from interactions that take place in the process of using it