Please refer to Measurement as a Stepping Stone for Change in Rwanda case study and answer the questions at the end of the case.
Questions
1. The authors found that ensuring a broad consensus among health care staff was important. Why was this so?
2. Keeping a small footprint was important in the process to generate buy-in and long-term sustainability. How might this also impact staffing?
3. What impact did performance data have on improving efficiencies?
4. In such a resource depleted area such as Rwanda, physical changes were necessary as well as basic needs such as food and electricity for the operations of the clinic by staff that in turn served patients. Was this investment important? If so, why?
Sub: HCM 6005 - Operations in Health Care Management
Minimum 1200 words.
Health Care Operations Management: A Systems Perspective, 2nd ed.
Langabeer, J.R. II. & Helton, J.
Jones & Bartlett Learning (2016).
ISBN: 978-1284050066