(positive reply): A user called/wrote in with complaint; he stated he was overcharged $100 by an advertising program he was using. After some back and forth, it was determined that ultimately the issue was caused by the user, but we found it was the result of bad information he was given by another agent; due to this, he could be given a credit to his account. However, his account is only eligible for one lifetime credit, so he needs to decide if he wants to use it here and now. Write a positive response to this scenario. (Min 250 – Max 500 words)