Dear valued customer,
Recently, we encountered a processing error that may have impacted your premium on your policy renewal. This problem was corrected, and we have issued you a new policy, which reflects the corrected premium and refund.
If you received a policy renewal dated August 31 through September 2, please disregard that policy and use this one instead.
Should you have any questions, please contact your agent.
---------------------------------------------------------------------
Assignment:-
1. Is this written in the direct or indirect order?
2. Do you agree or disagree with the choice of order? Why?
3. What is the writer's objective? Did the writer meet that objective?
4. How might the reader react to this? Can you guess if the writer was trying to anticipate reader reaction? Does the writer care what the reader thinks or does?
5. Rewrite the document to improve it.