Research project for recearch class, we (group work) did an survey and we have now to write an report about that. I have to write about two things, Literature review and Theoretical Framework. we have to chose two factors from the survey and write about it. I will provide you with our two factors and our Null Hypothesis since we have three demographics ( age, gender and years of experience) the most important things is that our instructor want us to search only from our university library and to NOT use google at all, so I will provide you with many articles and if you wants more I will keep searching.
Survey Q: SAT1 Generally speaking, I am very satisfied with my job.
We rewrite it for the research
Q1-: Is there a positive relationship between age/gender/ years of experience and an employee's job satisfaction?
Null H1: There is no statistical relationship between employees' job satisfaction and the years of experience
Null H2: There is no statistical relationship between employees' job satisfaction and an employee's age
Null H3: There is no statistical relationship between employees' job satisfaction and an employees' gender
Survey Q: SAT2 I am generally satisfied with the kind of work I do in this job.
We re-write it for the research Q2-: Is there a correlation between the satisfaction from a specific job and an employee's age/gender/years of experience?
Null H1: There is no relationship between employees' age and the satisfaction he/she gets from a specific job
Null H2: There is no relationship between employees' gender and the satisfaction he/she gets from a specific job
Null H3: There is no relationship between employees' years of experience and the satisfaction he/she gets from a specific job
Survey Q: SAT3 I get a deep satisfaction from working for this company.
We re-write it for the research Q3-:Does specific demographic factors contribute to an employee's satisfaction he/she gets from working for a specific company?
Null H1: There is no relationship between an employee's age and a satisfaction he/she gets from working for a specific company
Null H2: There is no relationship between an employee's gender and a satisfaction he/she gets from working for a specific company
Null H3: There is no relationship between an employee's years of experience and a satisfaction he/she gets from working for a specific company
Factor 9: Training
Survey Q: T_1 I Receive extensive formal customer service training before they come into contact with customers.
We re-write it for the research-Q1: Is there a correlation between receiving general customer service training and an employee's specific demographic factors?
Null H1: There is no relationship between an employee's age and receiving general customer service training
Null H2: There is no relationship between an employee's gender and receiving general customer service training
Null H3: There is no relationship between an employee's years of experience and receiving general customer service training
Survey Q: T_2 I Receive ongoing formal training on how to serve customers better.
We re-write it for the research- Q2: Is there a positive relationship between an employee's age, gender and years of experience and receiving ongoing customer service training?
Null H1: There is no relationship between employees' age and receiving ongoing customer service training
Null H2: There is no relationship between employees' gender and receiving ongoing customer service training
Null H3: There is no relationship between employees' years of experience and receiving ongoing customer service training
Survey Q: T_3 I am formally trained to deal with customer complaints.
We re-write it for the research- Q3:How well do gender, age and years of experience contribute to in-service employees' training to deal with customer complaints?
Null H1: Age doesn't contribute to in-service employees' training to deal with customer complaints
Null H2: Gender doesn't contribute to in-service employees' training to deal with customer complaints
Null H3: Years of experience doesn't contribute to in-service employees' training to deal with customer complaints