1. Using the elements outlined in the chapter, create the following: Write a business letter that informs a prospective client or customer of a new product or service that your company (Green Machine Plumbing We fix all your needs, Hand free flushing toilet) is launching this month.
2. The most frequently used training method (especially in smaller businesses) is on-the-job training. Is that training method more effective than lectures or role-plays?
Your answer should be at least a 10-line paragraph.