Video Case Study and Skills Assessment
Learning Objectives:
A) Integrate the fundamentals of business process management with service management in reference to the value IT can deliver to the enterprise
B) Identify the importance of IT governance and service management and the need for organisations to ensure that effective processes are in place to manage the significant investment in IT infrastructure and services.
C) Synthesize the nature and contribution of the IT service management standards and good practice frameworks such as IT Infrastructure Library (ITIL), ISO/IEC 20000 and IT4IT in providing good practice frameworks for IT service management.
Report: Video Case Study Report
Report Structure and Presentation
Your report should include a title page. The presentation of the report should be professional, resulting in clarity of message and information.
Report Introduction:
Your report should include an introduction to the report. This introduction should provide an overview of the video case study.
Case Study Questions:
Question 1: Is service management relevant for digital transformation? Give examples with references from the video for ITIL4.
Question 2: Discuss the key changes in the ITIL4 framework and how organisations can transition from ITIL v3?
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Attachment:- Management of IT Services.rar