Problem 1: Is incivility common in the workplace? What might be its costs?
Problem 2: Define the five traits and skills listed in the chapter that demonstrate professionalism.
Problem 3: Explain the advantages of face-to-face conversation over other communication channels.
Problem 4: Why is voice an important communication tool, and how can businesspeople use it effectively?
Problem 5: How can you ensure that your telephone calls on the job are productive? Name at least six suggestions.
Problem 6: List at least five tips for receiving telephone calls professionally.
Problem 7: What are some of the reasons for the popularity of workplace teams? List at least five.